Shipping Policy

Shipping Policy

All orders are processed on the same business day for orders placed before 23:59 (except weekends and holidays), after receiving your order confirmation email. You will receive another message once your order has been shipped.

Dispatch

We aim to deliver your order to the delivery address you provide.

If we anticipate exceeding the estimated delivery date, we may notify you of this. However, to the extent permitted by law, we will not be liable for any loss, liability, costs, damages or expenses arising out of any delay in delivery.

We may not be able to ship products to certain locations. In such cases, we will inform you and arrange for the order to be cancelled and refunded, or delivered to an alternative delivery address confirmed by you.

Risk in the product passes to you upon delivery to the delivery address, unless delivery is delayed by your failure to fulfil your obligations under these terms and conditions, in which case risk passes on the date on which delivery would have taken place if you had fulfilled your obligations.

If you are unable to accept delivery or collect your order, we can leave you a card with instructions for re-delivery or collection of your order from the carrier.

How can I check the status of my order?

Once your order has been shipped, you will receive an email from us with a tracking number so you can check its status. It may take up to 24 hours for tracking information to be available.

If you have not received your order within 10 days of receiving your shipping confirmation email, please contact us at contact@genesiskindermode.nl with your name and order number so we can investigate this for you.

Refunds, Returns and Exchanges

We accept returns up to 14 days after delivery, as long as the item is unused, in its original condition, and complies with our returns policy. We will refund the full amount of the order. For more information, please see our full returns policy.

If your order arrives damaged, please email us as soon as possible at contact@genesiskindermode.nl with your order number and a photo of the condition of the item. We will handle this as soon as possible and do our best to find a suitable solution.

Do you have any further questions? Please feel free to contact us at contact@genesiskindermode.nl .